Service & Warranty


Karlier Service Teams are fast responsive to all you problem. Our distributor around the world receives extensive ongoing Karlier product training. This ensures that our service agent and distributor will correctly carry out service and with Karlier standard, it guarantees the service quality and outcome.

Assistance with Karlier products genuine parts enquiries Guaranteed parts availability and delivery provide you with fault diagnose, full warranty service and repair please contact us.

All Karlier product users will enjoy the hassle free, every of our product is covered at least 1000 hours operation hours/ 12 month of warranty service.

Our service department will be full-responsibly and fast support to every of you technical issues, and provide solution to repair or replace your generator


All Karlier goods are warranted in accordance with our warranty terms for at least 1000 hours operation and 12 months from date of despatch whichever date occurs the sooner.

Fast Response time

Karlier service agent will respond quickly to your requirement for repairing damages under warranty and reasonable time when needed to repair the damages.

Damages not in Warranty Coverage:

■ Damages caused by accidents, improper operation or unauthorized modification will not be deemed applicable for warrantee coverage. Force majeure such as earthquake, lightning strike, fire, flood, war or other disasters is not applicable for warranty service. Damages caused by modification,replacing spare parts, changing the canopy, engine, alternator, base tank. The running time cannot be read

■ Damages caused by insufficient maintenance or improper repair by unauthorized service agent.

■ Damages caused by transportation, improper installation, or unauthorized repair Accessories or products are used in violation of the law or for obvious vicious purposes.

■ Damages insufficient maintenance, gen-set not maintaining according to manual guide.

■ Damages directly or indirectly caused by improper repair and consequent malfunctions and damages are not in the warranty coverage.

■ Not able to provide required Baifa product warranty documents

■ Consumable item such as belt, battery, engine oil, antifreeze, anti-corrosion filters are not in the warranty coverage.

■ Warranty does not include the economic loss or extra expenditure caused by gen-set.